We are closed for Christmas break. Any orders placed will be shipped from January 7, 2019

Customer Services & Privacy Policy

PAYMENT

All major credit and debit cards are accepted, as well as Paypal when checking out. 

The site is fully secure and specific credit card details aren't viewed or stored.

DELIVERY

All orders will be shipped within 3 working days, usually sooner and a tracking number will be mailed to you. 

Please note that during sale or holiday periods, orders may take longer, but we will endeavour to keep this to a minimum.

All purchases within the UK are shipped via Royal Mail first class recorded.

All international orders will be sent via Royal Mail via international signed and tracked (if available) or signed for. This ensures that your item will get to you as quickly as possible as well as the added benefit of a tracking number and insurance, if things do go astray (hopefully not!). 

International customers are responsible for duties, taxes, and other fees incurred on international packages.

RETURNS

Any unworn returns will be accepted within 14 days from receipt of goods. You will be be refunded for your purchase minus the shipping costs. Please be aware that all return postage is at the buyer's expense. Returns must be in their original packaging and wrapped securely with bubble wrap or in a padded envelope. We recommend sending returns via tracked method as we are not responsible for returned items until they are safely in our hands. 

In the vert unlikely event that your item is in any way faulty, please contact us on info@jenniferloiselle.com

PRIVACY POLICY

Jennifer Loiselle Accessories are 100% committed to protecting the privacy and security of all of our site visitors and customers. This privacy policy sets out how we collect, use and protect any information that you give us when you use this website:
COOKIES
To help us provide you with a better experience on our website, we use cookies. Cookies are very small text files that are stored on your computer or other device when you first visit our site. When you visit our site again in the future these files help us remember who you are and personalise your browsing experience with us. Most websites use cookies. 
COLLECTION OF INFORMATION
With your permission, we will collect information that you provide to us. This will be in the form of an email address, name, telephone number and address information and will be collected should you sign up to our mailing list, create a customer account, or make a purchase with us. We will hold your order history on file (which will include your contact details). If at any point you want us to delete your email address, order history or any other information we will do so immediately. 
USE OF INFORMATION
We will use your information for the following purposes:
• To confirm your order, confirm order despatch, deliver your order, confirm refund where applicable.
• To assist you with any queries concerning your order.
• To send you information regarding our company and products that we believe to be of interest to you.
We will NEVER at any point share your details with anyone else.
SECURITY
We are 100% committed to ensuring your experience on our website is secure and safe. For this reason, we take all the necessary precautions to make sure your information is not lost, stolen, misused or accessed inappropriately. We host our store on Shopify who provide us with an e-commerce platform and who maintain the highest cutting edge standards of security and privacy.
Jennifer Loiselle Accessories will at all times be fully transparent and open with all the information we hold relating to you. If you ever want to know what info we do have stored please mail info@jenniferloiselle.com and we will immediately get back to you with a copy of your customer record.

 

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